Frequently Asked Questions

We offer authentic, locally-led experiences with a focus on sustainable tourism. Our guides are Ethiopian experts who provide deep cultural insights, and we design every itinerary to support local communities and conservation efforts.

Yes, Ethiopia is generally safe for tourists. Our team monitors safety conditions closely and takes all necessary precautions. Popular tourist areas like Lalibela, Gondar, Axum, and the Simien Mountains are well-protected and welcoming to visitors.

Our guides speak English and French fluently. We can arrange guides in other languages upon request for private tours.

You can book directly on our website by selecting a tour and completing the booking form, call us, or send an inquiry. We will confirm availability within 24 hours.

We accept credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers. All payments are processed securely through Stripe.

Free cancellation up to 60 days before departure. Cancellation fees apply as follows: 10% fee for 60+ days, 50% fee for 30-59 days, and no refund for less than 30 days.

Most nationalities can obtain an e-visa online before arrival or get a visa on arrival at Addis Ababa Bole International Airport. We can assist with the e-visa application process.

Yes, we strongly recommend comprehensive travel insurance covering medical emergencies, trip cancellation, and evacuation. It is required for all our tours.

The best time is October to May (dry season). June to September is the green season with beautiful landscapes and fewer tourists. Each season offers unique experiences.

Absolutely! All our tours are customizable. Contact us with your preferences, and we will create a personalized itinerary just for you.